Multiple Contact Channels for Exness Traders in Jordan
Our company offers a variety of support channels tailored to traders residing in Jordan. These channels ensure timely assistance for account management, technical problems, and trading inquiries. We operate continuously to match Jordan’s trading hours and time zone. Our support team is proficient in both Arabic and English to cater to the local demographic. We classify inquiries by urgency and verification status to prioritize responses effectively.
Contact options include live chat from your Personal Area, email, local phone numbers, social media, and an in-platform messaging system. These diversified channels allow traders in Jordan to select the most convenient form of communication. Verified accounts enjoy expedited handling, especially for withdrawal and technical issues. Our customer service teams are well-versed in Jordanian market specifics, enhancing the relevance of support provided.
Accessing Live Chat Support Through Personal Area
To start a live chat session, log into your Personal Area on the Exness website using your credentials. The live chat icon, visible at the bottom-right, initiates instant contact with support agents. Before connecting, select the inquiry category to ensure proper routing. The available categories include account verification, deposits, withdrawals, and platform technical issues.
- Log in to Personal Area
- Click the blue live chat icon
- Select inquiry category from dropdown
- Attach screenshots if needed (PNG, JPG, PDF, DOC, max 5MB)
- Send your message and wait for a response
Our live chat maintains conversation history for easy reference. The chat supports uploading multiple file types to provide visual context for troubleshooting. This enhances the speed and accuracy of problem resolution. Response times average under one minute, ensuring efficient communication.
Email Support System for Complex Inquiries
For detailed or complicated issues, send emails to
[email protected]. Include your account number, registered email, and a thorough description of your problem. Our system generates ticket numbers automatically for tracking. Typical email inquiries involve account verification appeals, bonus clarifications, and partnership requests.
Email Response Procedures
We confirm receipt of all emails within one business hour. Full resolutions for technical or administrative issues may take up to 48 hours. Our replies often include annotated screenshots to assist with platform navigation questions. Attach required documents in PDF format to accelerate processing times.
Escalation Process for Urgent Matters
Urgent cases, such as platform outages or unauthorized access, receive immediate escalation. These bypass standard queues and are handled by senior specialists. This ensures minimal disruption for active traders in Jordan experiencing critical issues.
Phone Support Services with Local Numbers
Exness provides phone support via Jordan-specific numbers to avoid international call fees. Calls are routed based on the language and inquiry type. Technical problems are handled by platform specialists, while account matters are directed to account managers. Phone support includes real-time screen sharing for guided troubleshooting.
Phone consultations require prior scheduling through the Personal Area calendar. Users select preferred times according to Jordan Standard Time. Sessions can last 15, 30, or 60 minutes depending on complexity. Confirmation emails and SMS reminders are sent to ensure participation.
Social Media Support Channels
Exness maintains active social media profiles tailored for Jordan traders. Platforms include Facebook, Twitter, and Instagram. These channels provide quick responses to general queries, updates on platform maintenance, and market news. For privacy, sensitive account issues are redirected to secure channels.
- Weekly market analysis for Jordan traders
- Platform tutorials with Arabic subtitles
- Trading strategy discussions
- Regional economic calendar updates
- Regulatory news concerning Jordan accounts
Social media response times range from 2 to 4 business hours. We never request confidential information via these platforms. Instead, they serve for notifications, education, and light support.
In-Platform Messaging for Technical Support
The in-platform messaging system is accessible via MetaTrader 4, MetaTrader 5, and Exness Trade applications. It allows secure communication without leaving the trading environment. Messages sync across all devices linked to your account for uninterrupted dialogue.
Message Categories and Routing
Choose message types to direct inquiries to the correct teams. Technical problems route to platform specialists, trading questions to market analysts, and account issues to compliance officers. Attachments such as error screenshots and statements are supported up to 10MB.
Priority Support for VIP Accounts
VIP clients benefit from dedicated representatives with personalized contact details. They receive priority phone and email support with guaranteed response times. VIP status requires meeting deposit and trading volume criteria established by our company.
Support Documentation and Self-Service Resources
The Exness Help Center hosts over 200 articles on account management, trading, and platform features. Content is searchable and updated weekly based on Jordan trader queries. Sections are organized by skill level from beginner to advanced. Each article provides detailed steps and visual aids.
Video tutorials cover registration, verification, platform setup, order execution, risk management, and withdrawal processes. These materials support Jordan traders with clear and actionable guidance.
Mobile App Support Features
Download the Exness Support app on iOS or Android for instant access to chat, ticket tracking, and notifications. The app mirrors web support tools and includes offline access to troubleshooting guides. It uses biometric authentication for secure communication.
Specialized Support for Jordan Market Conditions
Exness support staff are trained in Jordan’s financial environment, including local banks, regulatory frameworks, and trading preferences. We offer specific guidance on depositing in Jordanian Dinar and navigating Jordan Securities Commission rules. Our partnerships with major Jordan banks facilitate faster transactions.
We advise on processing times, fees, and document requirements for local transfers. Islamic trading accounts comply with Sharia principles and receive tailored support. Tax documentation support is available, including annual trading reports in Arabic and English for local submission.
To receive tailored assistance for Jordanian traders, contact us via your preferred channel. Our team ensures relevant, timely, and expert support for your trading activities within Jordan.
❓ FAQ
How do I contact Exness support in Jordan?
You can reach Exness support via live chat in your Personal Area, email, local phone numbers, social media, or the in-platform messaging system.
What languages does the Jordan support team speak?
Support is provided in both Arabic and English to cater to Jordan’s diverse trading community.
Can I schedule a phone support appointment?
Yes, appointments for phone consultations can be booked through your Personal Area calendar based on Jordan Standard Time.
What documents are accepted for email support attachments?
We accept PNG, JPG, PDF, and DOC file formats, with a size limit of 5MB per file for live chat and 10MB for in-platform messages.
Does Exness offer support for Islamic trading accounts in Jordan?
Yes, we provide specialized support and ensure compliance with Sharia principles for Islamic accounts.
